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Why do I need an E-sim for my - "O2 my Home M Flex" order?

  • July 5, 2023
  • 2 Antworten
  • 39 Aufrufe
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Einsteiger:in

I just recently ordered "O2 my Home M Flex", and now I've received an email asking to get an e-Sim. Isn't the e-sim supposed to be automatically included on my order and not to be ordered separately?

And do I have to get an O2 E-sim to get my Router working and connect to the internet?

Here are the details of my order:

  • Type of package/rate - O2 my Home M Flex
  • Router - O2 Home Spot 5G

Looking forward to your response.

Lösung von o2_Sven

Hello @Crypto_Degen ,

you should not need to get an eSIM, you can order an eSIM instead of a physical simcard, but this is not required.

 

Kind regards, Sven

2 Antworten

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Einsteiger:in
  • Crypto_Degen
  • Autor
  • Einsteiger:in
  • July 5, 2023

Should you need additional details, here's my order number - 0000081341
And I do hope that NOT ordering an e-sim at this point won't cause any delay on my internet installation, as I haven't found the option to get an e-SIM while I was ordering aside from choosing a router.

o2_Sven
  • o2_SvenModerator
  • Moderator
  • Lösung
  • July 7, 2023

Hello @Crypto_Degen ,

you should not need to get an eSIM, you can order an eSIM instead of a physical simcard, but this is not required.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
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