I just recently ordered "O2 my Home M Flex", and now I've received an email asking to get an e-Sim. Isn't the e-sim supposed to be automatically included on my order and not to be ordered separately?
And do I have to get an O2 E-sim to get my Router working and connect to the internet?
Here are the details of my order:
Looking forward to your response.
Should you need additional details, here's my order number - 0000081341
And I do hope that NOT ordering an e-sim at this point won't cause any delay on my internet installation, as I haven't found the option to get an e-SIM while I was ordering aside from choosing a router.
Hello
you should not need to get an eSIM, you can order an eSIM instead of a physical simcard, but this is not required.
Kind regards, Sven
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