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Transfer contract to another person ASAP

A
Rang

Hello. It is necessary to transfer the contract to another person, since I am returning to Ukraine. I tried to do it online, but at the stage of entering a new email, it gives an error, the screen is attached. Can anyone help me to do this online? I will be very grateful.
One more question: I have some discounts that were given by age (people under 27). The person for whom the contract will be reissued is over 60. Will the age discount still apply?

The contract was incorrectly executed in the store, instead of a flexible they made a two-year one, but they said that after the transfer the discounts would remain, and on the forum I read the opposite.

 

 

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Lösung von o2_Giulia 4 April 2023, 09:23

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11 Antworten

Bollermann
Rang
Benutzerebene 7
Abzeichen +7

The Age Discount for Young people will delete after transfer. 

 

Is it only tariff or with phone?

 

You can cancel the contract earlier by moving abroad. 

Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
A
Rang

The Age Discount for Young people will delete after transfer. 

 

Is it only tariff or with phone?

 

You can cancel the contract earlier by moving abroad. 

Only Internet + Hotspot 

I am afraid that I will not have time to close the contract. I know that you need to wait for an answer about confirmation + attach documents for this procedure. I will go by car, the only confirmation of departure is an extract from the accommodation, but I don’t know yet when it will be ready :с 
 

 

 

Bollermann
Rang
Benutzerebene 7
Abzeichen +7

https://info.o2online.de/kuendigung/ 

 

 

Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
o2_Maria

Hello @askzk ,

welcome to the commity.

I see you have a HomeSpot contract here on installment plan. You cannot transfer this contract to another person. Therefore, please cancel this contract as already indicated by Bollermann. You will then have to pay off the remaining amount for the hardware in one lump sum.
The my Home contract can be transferred to another person. Please try again via our portal. Did you do it via the app or via the portal (PC)?
Please try it via another browser. 

Best regards,

Maria

Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)
A
Rang

Hello @askzk ,

welcome to the commity.

I see you have a HomeSpot contract here on installment plan. You cannot transfer this contract to another person. Therefore, please cancel this contract as already indicated by Bollermann. You will then have to pay off the remaining amount for the hardware in one lump sum.
The my Home contract can be transferred to another person. Please try again via our portal. Did you do it via the app or via the portal (PC)?
Please try it via another browser. 

Best regards,

Maria

@o2_Maria  I was told that when leaving for another country, I would have to return the modem back without paying the full amount. Is this incorrect information? The store employee gave me the address where to send the Home Spot when moving and said that there should be no problems. It was the only reason why we decided to take it, I knew that I would be returning back sooner or later

 

 

A
Rang

@o2_Maria 
And one more question: please explain how I can properly break the contract. I am returning home, there will be an extract from this German address, which is fixed in my contract. I will go by car, in this case, it is impossible to provide confirmation of the ride (ticket), I still don’t even know where I will stay (my city borders Russia, and it’s not safe there now). How should I proceed, tell me, please T-T
I am very worried and want to close everything properly, but so far it turns out to be nonsense. I initially connected for a flexible contract, but they connected me with a 24-month contract instead, but I was told that there should be no problems with cancellation. And they are.

o2_Giulia

Hello @askzk,

for the cancellation of the My Home contract (SIM-card) you can use our online cancellation form. Please make sure that you choose “Außerordentlich” (extraordinary) and “Umzug Ausland” as Kündigungsgrund (reason for termination). Please also provide a brief reason for the early termination. If you have any, please also upload documents for proof. If you don’t have any proof, I will take care of the cancellation then.

The hardware (Homespot 5G) is a separate contract of sale that is paid off in installments, extraordinary termination is not possible for these contracts. In this case, the statement that it can simply be sent back is unfortunately incorrect. I am sorry that you have been informed otherwise when you signed the contract. You can either continue the monthly installment payment or pay the entire remaining amount at once: Vorzeitige Abzahlung My Handy-Vertrag The Homespot then belongs to you and you can sell it, for example, if you no longer need it.

I will try to find another solution for you but I can’t promise because these sales contracts are binding.

Please let me know when you have handed in the online cancellation.

Best regards

Giulia

 

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A
Rang

@o2_Giulia Thanks for the ‘great news’. Sorry for disturbing you.

A
Rang

@o2_Giulia 

 Do I understand correctly that the full amount will also be debited within 8 weeks in addition to all the other delights?

 

A
Rang

@o2_Giulia

I also can't figure out why the salesperson told me that I’m renting the router and need to return it when I need to go back. That's a scam. In fact, I need to redeem an expensive thing that will not be useful to me anywhere, although I was assured of the opposite. Sorry for so many messages, I'm very worried. I warned the seller that I was here in the status of a refugee and that I would need to return back. I do not understand why the seller told me something completely different. It's very embarrassing.

 

 

o2_Giulia

Hello @askzk,

I am quite sure that we will quickly find a suitable solution for you 😊

I'll send you a private message to clarify a few things. Please check your personal inbox in a few minutes.

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3

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