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Tehnicians didn’t showed up

vor 2 Jahren
22 March 2022
2 Antworten
50 Aufrufe

Danny2105
Neuling
4 Antworten

Respected
Since I couldn’t solve problem I have with you comapny, this is my last chance to figure out what is going on.
February 27th I signed up for home Internet. I made an appointment for March 18th, but technicians didn’t show up. After that I made another appointment for March 22nd, but technicians didn’t show up again. My question is: if the company can’t provide their services anymore, why the company even exists?
As a costumer I am frustrated, as an engineer I am shocked and disappointed how poor your costumer service is.
How many times I have to make an appointment and wait untill sombody decides to come? Because, you know, I don’t have life, I have a plenty of time just for O2.

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Lösung von SethVanDoom 23 March 2022, 09:53

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2 Antworten

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SethVanDoom
Meister/In
625 Antworten
vor 2 Jahren
23 March 2022
Lösung

Good morning @Danny2105

Please note that this is a customer forum and it may take a few days before a moderator responds to this post.

Have you already contacted the English-speaking o2 hotline to make another appointment (+49 89 6666 3 0081)?

The technicians who activate a landline are not from o2/Telefonica, but are usually contracted by Telekom. Have you ordered hardware (router) for the contract? If so, has it already arrived?

BR

o2_Giulia
Moderatorin
15473 Antworten
vor 2 Jahren
24 March 2022

Hello @Danny2105,

welcome to our o2 community 🙂

I am sorry that you are having problems with the activation of your internet connection and that the technician didn’t turn up.

Is it a normal DSL (over the telefone line) or a cable connection? If you have already connected your router, do you get any error messages? Often, the DSL line is being activated remotely.

The fastest way to clarify your issue is to call the customer support as @SethVanDoom has already written. Have you spoken to them already and did they help you?

Please let us know if you have further questions.

Best regards

Giulia

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