Hello @GabeLakeside,

welcome to our o2 Community

A technology change to a DSL tariff is definitely possible as part of a contract extension. Should we send you an offer for this by email?

Best regards

Giulia

Hello ​@GabeLakeside,

before I can offer you the switch with a contract extension to DSL, I need a few pieces of information from you. Please answer the following questions:
Is it a single-family house or a multi-family house?
Is it the front or the back house?
Which floor?
Is the apartment entrance in the middle, left, or right?

Best regards, Maren

Hi you can send me an offer via e-mail. I would also be glad if you can send me the details about how the switch will happen and how long it will take. Thank you

Edit o2_Kathi 21.11.24 Full quote removed

Hello ​@GabeLakeside,
I can only send you an offer once I know the location of the TAE socket. 
Please answer the previous questions.
Best regards, Maren

Hi,

Is it a single-family house or a multi-family house? - Single 
Is it the front or the back house? - TAE socket is in the middle of the house
Which floor? - 3rd floor
Is the apartment entrance in the middle, left, or right? - Middle

Previous renter already had DSL connection so i dont think it should be any problem

Thank you

Hello ​@GabeLakeside,
Here is the offer for the technology change with contract extension for the o2 Home M 100. This offer is valid for 8 days. You can find the tariff details without discounts on the product data sheet. I have arranged for the HomeSpot router to be replaced free of charge. You can return the old router to us free of charge at a later date using this link.
What do you think of this offer? Do you have any questions?
Kind regards, Maren

Hi,

It sounds perfect how can i start the official process?

Thanks.

Hi I have a question about the contract I received. There is no information about my 5G contract being cancelled. Can you please show me if I am missing that?

Thank you for your help,

Berke

Good morning ​@GabeLakeside.

I'm very pleased that you liked the offer  It's about switching from your 5G contract to a DSL connection. The contract will remain in place but will be extended by 24 months and switched to DSL technology as desired.

Does everything fit?

Kind regards, Kathi

​@GabeLakeside You haven't written any more here, so I wanted to ask you if everything is OK or if we can provide any further support?