Hello @pyg ,

welcome to the community.

Have you ever restarted your router?
Have you had these restrictions since the beginning, or only since a few days?
Have you already submitted a problem report via the hotline?

Best regards, Maria

Hello @o2_Maria ,

Yes, I’ve restarted the router multiple times already.

The restrictions are there since the beginning. I have not submitted a problem report via the hotline.

Regards,

Pratik

@pyg You must raise a technical ticket. If the line length correct you must have Down about 90 Mbit and Upload 30 Mbit. But I think the line parameters are not correct because of the technical problems.

One question: Did you use the original grey dsl cable from the Fritzbox to connect to the TAE connector box? I think you have only one TAE connector box in your apartment? Correct?

Hi @Joe Doe, thank you for your message. 

Yes, I am using the original grey DSL cable from the fritzbox & I have only one TAE connector box in my apartment.

@pyg A technician (Telekom) must check your VDSL Port or line to the APL from the house.

Is this your own Fritzbox 7490 or a rented o2 Fritzbox 7490.

Hi @Joe Doe, thank you for the information. I'll call the hotline tomorrow to report the problem. 

It is my own Fritzbox 7490. I have also tried with different routers but the speed was the same.

@pyg Please let us updated. 
You can always ask questions here if there are problems with the ticket creation.

Hello @pyg ,

great that you have already received help from Joe Doe here. 
I see that you have already reached the hotline colleagues and a ticket has been recorded. 
Please wait here for the processing by the colleagues.

Best regards, 
Maria

Hello everyone,

A quick update on this issue. I had an appointment with Telekom technician yesterday. However, instead of coming to my place, he just checked the DSL point outside the building & concluded that it’s not possible to get better speeds than what I am getting now.

He suggested that I should terminate the contract with O2 on the grounds of Sondernkuendigungsrecht and switch to other provider :(

Hello @pyg,

I am sorry, how annoying that the problem still hasn't been resolved.

I have informed our technical support staff and hope that they can soon find a good solution for you.

Best regards

Giulia