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Hello,

For the past two days my 50 Mbps connection is working at only 0.5 Mbps download.
Has the download speed been reduced by O2?

Thanks,
Partha
Pinneberg

Hello @Partha,

 

at the moment your connection looks okay. The current download sync rate is 107,72 Mbit/s.  If you are still having problems, please check your connection with our DSL support app. It can also be switched to English language.

 

Kind regards

Giulia

Hello Guilia,

I installed the DSL support app and ran the speed test. The app found the speed to be 21 Mbps.

It has created a case with number 771 805.

Can someone from your team take care of it?

Thanks and best regards,
Partha

Hi @Partha ,

 

sorry for the delayed answer. Is the speed still @ 21 Mbps? If so, we can take a look into it. :relaxed:

 

Best regards,

Michi

Hello Michi,

I just ran the speed test again and this time it was ~48Mbps. I think now the speed has improved. I have not done any changes here. I guess something changed from your side which fixed the problem.

Thanks,
Partha

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