Dear community,
We recently moved to a another apartment and opted for a cable XXL connection that promises a speed upto 1000 Mbit/s and an average of at least 300 Mbit/s. The new internet connection is very unreliable and slow, which impedes with our work. There are times in a day when it becomes impossible to work or take a video call as the speed averages around 1 Mbit/s. Often times we found the Wifi on 2.4 GHz to be comparatively reliable to the one on 5 GHz frequency - but even on 2.4 GHz the speed and connection reliability is questionable.
I have attached some screenshots here of the internet speed test, which was calculated with the Ethernet cable directly plugged into the router. I would accept not getting a speed of 1000 Mbit/s but would at least expect a reliable internet connection without drop-outs. When I execute a continuous stream of ping, there’s often 20 to 25% packet loss. I tried changing the Wifi channel from automatic to manual for both 2.4 and 5 GHz, which helps with the reliability, though only for a short span.
I have observed the internet to be better at night (averaging around 500 Mbit/s) between 20:00 to 22:00, but that’s of no use to us as our primary use of internet is for work.
We used the “o2 my service app” and it created a case with number: 578 267 for us, but when we try calling the number - I just can’t get to talk to anyone. I was on the call for about 30 min yesterday and for about 20 min today - nothing happened.
Posting this thread here to see if someone could help us. We have rented FritzBox 6660 cable directly from o2.
