Hi,
I currently having Glasfaser contract with Telekom and I wanted to switch to O2, my 2-year contract is done so I have only one month notice to cancel my current active internet and get the new one.
I ordered the O2 Home Internet online, the order went smoothly through – there was a big sign during the steps that I must not cancel my contract and O2 will cancel my previous provider, which is great!
When the order process was done, I received an e-mail within 5 minutes that said there’s an active internet connection in my address and I need to contact O2 for this matter because they need more information. I called the English Hotline, and the guy seemed totally unaware of what is happening – he sent me an email with a link to the same offer that I signed up for, and I just clicked on “Order”. He kept telling me that I’m supposed to cancel the contract myself and I was keep telling him that both O2 said I must not cancel it myself, and even when I go to the cancellation process in Telekom, it also says there that if I’m switching, I should not cancel it myself.
Could someone please look into my account and tell me what’s going on and what I should do? It’s just the beginning and I’m not feeling very much satisfied with what’s going on…
Edit o2_Kathi 27.01.25 Moved from the section o2 Home to Englisch o2 Community
