Several services interruption

I have only one and I am not using any powerline adapter

@varatharaja Then, as feared, you have to give up a technical ticket again.

Now internet is disconnected again 24.10 from 18.56 to 19.00

Hello @varatharaja ,

as Joe Doe already said, please get into contact with the technical department again to raise a ticket for the issue.

Kind regards, Sven

How many tickets I have to create? I created one ticket last week only and it was closed.Last four month I am creating only tickets.But the issue is still not resolved

Hello @varatharaja ,

the last ticket was closed because as was said before, during the time the line was monitored, no issue happened within a timeframe of over 48 hours. As such please contact the department again, since you are having disconnections again.

Kind regards, Sven

When I said that I am having this problem last four months, why did they monitor only for 48 hrs?

Hello @varatharaja ,

you had one open ticket in June and after that opened one ticket in a few days ago. And inbetween you didn’t contact the technical department, so this was a completely new issue to them, and then 48 hours is a normal timeframe.

Kind regards, Sven

Almost every week I contacted them through O2 chat and hotline.If you have call record/ chat history, you can check.Only Aug , I was not available.

From today morning, I contacted them 4 times to create a ticket.But I am not able to succeed till now.

Hello @varatharaja ,

do you have someone that could maybe translate things to german for you, since I feel there is a bit of a langauge barrier here, as two of the three entries that I see for today are about issues with the mobile net and not for DSL.

Kind regards, Sven

I don’t have O2 mobile and I have only DSL with O2

Finally I have created one more ticket now. 

Now internet disconnected again 21.20 and 21.32

Hello @varatharaja ,

you don’t have to report every disconnect here, we can’t do anything with that information here, not to mention that we can also see if there are disconnects.

Concerning the ticket that was opened up, the technical department tried to reach you, but only got your mailbox. When possible please unplug the router from the landline and leave it empty until you get a message from the technical department that you can connect it to the telephonesocket again. Once you have unplugged the router, please notify us, so that we can relay this to the technical department and they can start their measurements.

Kind regards, Sven

Still I am having same issue and they suggested to change the router

@varatharaja If I were you, I would consider getting a Fritzbox 7530 AX.  With that you have at least a better overview of the line values ​​and a better error log.  As a private customer, you don't see anything with the o2 Homebox.  I only recommend o2 Homebox for the basics in an emergency.  (Single household, no home office, no VPN, etc.)
Don‘t rent a Fritzbox from o2. To expensive monthly rent in my eyes.

Hello @varatharaja ,

have you decided on buying your own router? From what I can see you’ve asked for a change to a new my Home L contract. You’ll be needing a router that is capable of running the SVDSL line that you’ll get with that contract. Your currently used HomeBox 2 is not compaible with this contract.

Kind regards, Sven

I have placed the order with O2 on 3.11 for Fritz.Still there are sending and no confirmation received till now

Hello @varatharaja ,

there seems to have been an issue back then, but you already talked to someone yesterday and the order for a 7590AX was corrected and you should soon get an information concerning the unit being shipped.

Kind regards, Sven

Yes I spoke because I was not getting any update.When i called,they said that they cannot offer 7590 and they can offer only 7590AX.I said ok.My new plan will be activated on 15.11 and ony two days we have.I am not sure whether I will receive the router 

Hello @varatharaja ,

an order for a FritzBox 7590AX is within the system since today. I’m sure the unit will arrive within time on Monday or Tuesday next week. Once the package has been handed to DHL for shipping you will also receive the “Sendungsnummer” with which you can track the status of the package.

Kind regards, Sven

Why speed is very less.I am getting only less than 30 Mbps (8.7 Mbps only) instead of 100 Mbps and video steaming is not happening continuously

I am facing internet issue from May and I have done everything changed router, upgraded the plan etc.Let me check for one more month.If nothing is improving, I will terminate the contract and look for some other service provider

Now they have upgraded the plan to 250 Mbps.But I have not received fritz box router.

Hello @varatharaja ,

according to what I can see, the package is underway and you should have also already received the tracking number so that you can see for yourself where DHL currently is with the router.

Kind regards, Sven