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Schadensersatz für nicht zurückgesendete Leihgeräte

  • April 5, 2023
  • 3 Antworten
  • 50 Aufrufe
R
Besucher:in

Hi,

Due to a move abroad, I cancelled my o2 internet subscription, and returned my router via DHL as requested (Nummer xxxxx0967). DHL confirmed delivery on February 13th. I'm now being invoiced a penalty for not returning equipment. Could you please advise what information is needed to correct this?

Lösung von o2_Giulia

Hello @rensph,

welcome to our o2 Community 😊

I was happy to check the status of your return, the fees have already been credited and the amount will be transferred back to your account. Perhaps you have already received the refund?

Best regards

Giulia

    3 Antworten

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • Lösung
    • April 12, 2023

    Hello @rensph,

    welcome to our o2 Community 😊

    I was happy to check the status of your return, the fees have already been credited and the amount will be transferred back to your account. Perhaps you have already received the refund?

    Best regards

    Giulia

    *** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
    R
    Besucher:in
    • rensph
    • Autor
    • Besucher:in
    • April 12, 2023

    Thanks Giulia, seems to have been settled in the last few days.

    o2_Steffen
    • o2_SteffenTeam
    • Team
    • April 16, 2023

    Great @rensph, can you please give us a quick feedback here once you receive the amount?

    Best regards

    Steffen

    Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
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