Hello. On November 29, on the o2 website, I applied for a DSL Internet connection with the desired date of December 20. On the same day I received a confirmation of receipt of the order by e-mail. On December 2, I received an email with Auftragsnummer CINAo2N18141777B (On December 3, I also received an SMS to my phone number with the same content (except for the order number):
After that, I received an email asking me to verify my email addres:
I confirmed the address, received a confirmation email:
Next, I successfully logged into the system and checked the status of my order.
Today I wanted to do it again and got a message that the system cannot find a user with that name. I tried email and phone with the same result.
After that, I registered on the site again. In my personal account, I have no information, only this error:
Aufgrund technischer Probleme können Ihre Daten in Mein O2 derzeit nicht geladen werden. Bitte probieren Sie es später noch einmal oder versuchen es alternativ in der Mein O2 App.
How can I find information about my order?
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