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Request to Cancel My O2 Internet Contract Due to Moving to Student Dorm

  • September 3, 2025
  • 2 Antworten
  • 26 Aufrufe

Hello O2 Team,

I purchased an O2 home internet connection when I first moved to Germany in October 2024 . However, starting from October 2025 , I will move into an STW student dorm where internet access is already provided in each apartment and included in the rent. 

Since I will no longer need my O2 internet connection after moving, I would like to cancel my contract .

Could you please guide me on the correct process for contract termination?

  • Do I need to provide my new rental contract as proof?

  • Are there any notice periods or fees that I should be aware of?

My customer details can be provided via private message if needed.

Thank you in advance for your support!

Best regards,
Prith

Edit o2_Kathi 03.09.25 Title adapted for a better overview

2 Antworten

Bumer
Legende
  • September 3, 2025

First, you submit an official transfer request. If o2 can't connect, they'll let you know everything else.

 


o2_Kathi
  • Moderatorin
  • September 3, 2025

Hello ​@Prithvi Rajan 😊

Great that you've contacted us to find out about the cancellation process. Welcome to our community.

Bumer has already sent you our FAQ with information about moving.

Is there an existing connection from o2 or another provider active there?