Gelöst

REFUND

Forum|Forum|1 year ago
March 23, 2024
3 Antworten
49 Aufrufe

Kevork111
Besucher:in

hello > two weeks ago o2 requested to return my router > and they told me whenever they got it they will refund me witch is didnt happend until now im waiting the refund> i sent an email many times to be sure they will refund me and they said wait they are going to refund me soon ,until now i didnt get it and there is no clue when they going to. this is taking a long time im a fraid that they are not going to because the request date will be expired or something HELP please

EDTI: verschoben von Mobilfunk: Vertrag&Tarife in Englisch:Broadband&Landline; o2_Maria, 23.03.2024; 08:43 Uhr

Lösung von o2_Sven

Hello @Kevork111 ,

welcome to the o2 Community 💙.

It’s not out of the ordinary, that the processing of a returned router and the refund takes some time. I wouldn’t worry about this, have you received a confirmation that your hardware arrived at the logistical department after you returned it?

Best regards, Sven

o2_Sven
Moderator
Lösung
Forum|Forum|1 year ago
March 26, 2024

Hello @Kevork111 ,

welcome to the o2 Community 💙.

It’s not out of the ordinary, that the processing of a returned router and the refund takes some time. I wouldn’t worry about this, have you received a confirmation that your hardware arrived at the logistical department after you returned it?

Best regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr

Gefällt mir

K

Kevork111
Autor
Besucher:in
Forum|Forum|1 year ago
March 26, 2024

hello , thanks for replaying , yes it confirmed two weeks ago and still no responding about the refund still waiting help me please thank you very much