Red info light on my router

Hello,

Once again I am experiencing problems with my DSL. And once again, I get absolutely ZERO help from O2. A technician was supposed to fix the problem yesterday and I was meant to receive an SMS saying it was fixed. 5 hours later, nothing so I called back and didn't get any new information except it wasn't fixed yet, sorry.

The red info light is on on my homebox 6641. I have done three resets and even tried a different router but the same light comes up.

Can anyone help me?? Is there a PIN I need to enter? I have tried logging on to 192.168.1.1 but the site is no longer available??

I need wifi for work and am now behind and of course I do not expect this to be fixed my O2. My German speaking skills are minimal as I am only in A1 and as soon as I don't speak German with them they either hang up if I am lucky, I may get transferred to an English speaker but that's only happened a couple times now.

I am beyond frustrated, any ideas anyone???