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Recieved The Router but not the order confirmation Letter

  • April 5, 2022
  • 5 Antworten
  • 51 Aufrufe
2
Besucher:in

Hi Everyone,
I have recieved my Router but not the order confirmation letter from which I understood contains all the necessary details for the activation and tomorrow is my activation date. What should I do?
Thanks and Kind regards,
Khaled 

Lösung von o2_Lars

Hello @2xbungha, welcome to our o2 community :-)

If you order a landline connection with us one of the irst letters or mails that you should recieve will have the reference “Willkommen bei o2”. In one of its attachments you will find all necessary data to set up your DSL router.

As far as I can see you wer already able to contact our customer service and have this information sent to you. I hope your DSL connection is up and running and working as you expect it? :-)

Regards,

Lars

 

5 Antworten

schluej
Legende
  • schluej
  • April 6, 2022

The letter could be an email too.

what type of connection do you have cable or dsl?

Live long and prosper 🖖
    2
    Besucher:in
    • 2xbungha
    • Autor
    • Besucher:in
    • April 6, 2022

    The type of my connection is DSL and I haven’t received anything. Whether an email or letter...

    schluej
    Legende
    • schluej
    • April 6, 2022

    Than call the Hotline they could send you the Wellcome letter a 2nd time.

    Live long and prosper 🖖
      2
      Besucher:in
      • 2xbungha
      • Autor
      • Besucher:in
      • April 6, 2022

      The english hotline is out of service currently and when I called the normal hotline didn’t understand a thing from the automatic answer bot xD

      o2_Lars
      • o2_LarsModerator
      • Moderator
      • Lösung
      • April 9, 2022

      Hello @2xbungha, welcome to our o2 community :-)

      If you order a landline connection with us one of the irst letters or mails that you should recieve will have the reference “Willkommen bei o2”. In one of its attachments you will find all necessary data to set up your DSL router.

      As far as I can see you wer already able to contact our customer service and have this information sent to you. I hope your DSL connection is up and running and working as you expect it? :-)

      Regards,

      Lars

       

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