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I had applied for a DSL connection and I had got a technician appointment on 5th August 2021. The technician did not turn up the entire day. Since then, I have spoken to o2 customer care 4 times to reschedule an appointment and I have received no response confirming a new appointment. I am tired of this kind of service. I want to cancel my contract (My contract can be cancelled any time).

  1. I would like to know what the procedure is.
  2. How do they take back their homebox router? Any advice would be greatly appreciated. 

Moin Moin,

first to

  1. https://static2.o9.de/resource/blob/67404/f7bc775abe5e455d55d871750ba03fdd/widerruf-my-home-download-data.pdf
  2. https://router-retoure.o2online.de/start/Dashboard/Index

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What is the homebox doing after connected to the phone socked?

 

Hi @Anand_B_S ,

 

I’m sorry to hear that the technician did not come to the appointment. Have you managed to get in touc with our DSL-department in order to plan the next steps?

Thanks for the Info, @schluej !

Viele Grüße,
Kurt

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