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Poor wifi Connection and internet speed


Hi, 

I have been O2 Homespot in Bonn area since 3 months. The internet speed is very poor (28 Mbps) and internet goes disconnected after every 5 minutes. It takes forever to open a new website. 

Please help. I am unable to attend my office work.

Thanks,

T

 

Lösung von dSkill

Hello,

please check your adress here https://www.o2online.de/netz/netzstoerung/

If everything is okay may I could help you to find a better place for your Homespot. So may you could give me a side road? 

Best regards

dSkill

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War das hilfreich für dich?

  • Fortgeschritten
  • 6. Januar 2022

Hello,

please check your adress here https://www.o2online.de/netz/netzstoerung/

If everything is okay may I could help you to find a better place for your Homespot. So may you could give me a side road? 

Best regards

dSkill


  • Neuling
  • 6. Januar 2022

Dear dSkill, 

A base station in the vicinity reports restrictions. The internet is slow and I am not able to post image. The Pin code is 53177.

Thanks.

 


  • Fortgeschritten
  • 6. Januar 2022

Not sure where are you located but you have lot of sites in your city and may you could use another one. I have the same issue at my house and I get 300 :D

 

If you give me a bystreet it would be easier. You sity has lot of sites so i’m sure it would be possible.

 


  • Neuling
  • 6. Januar 2022

I live in Truchseßstraße , 53177. 


  • Fortgeschritten
  • 6. Januar 2022

The O² “störungsmelder” don’t detect any restrictions in your street.

You have 2 sites which you could use ( Eisen Sonntag, Godesberger Straße, 80, Bonner Straße, Alt-Godesberg) may you could try different places or use an antenna to get better connection.

 

At WWAN LTE/3G Status you can see connection information may you would like to share this too?

Regards dSkill

 

 


  • Neuling
  • 6. Januar 2022

Hi, 

I don’t know where to get this information. I am using O2 Homespot device and apologies i don’t know how to change my site.

Can you help me.

Thanks 


  • Fortgeschritten
  • 6. Januar 2022

Hi @UnlockTP ,

I’ll try my best to help you :)

You can show this information here: http:192.168.1.1

It shows lot of connection information. This will help to move your router and may we’ll get better download speeds and more stable connection.

Regards

dSkill


  • Neuling
  • 6. Januar 2022

Hi @dSkill ,

It shows the message :( 

Page cannot be found

This can have the following causes:

  • A typo has crept in
  • The site has moved
  • The page no longer exists

  • Fortgeschritten
  • 6. Januar 2022

Hi @UnlockTP ,

you can also try o2.spot

Regards

dSkill


  • Neuling
  • 6. Januar 2022

Hi @dSkill  - But what will I do on o2.spot? 

Thanks,

T


  • Fortgeschritten
  • 6. Januar 2022

@UnlockTP ,

you opened http://o2.spot at your browser?

You can see this information “WWAN LTE/3G Status“

Regards


Joe Doe
Star
Forum|alt.badge.img+6
  • Star
  • 6. Januar 2022

@UnlockTP Make a screenshot from this site for us. :wink:
 

 


  • Neuling
  • 6. Januar 2022

Hi @dSkill @Joe Doe 

i cannot open it on my laptop, I tried opening it on my phone browser and these are the details -

 


Joe Doe
Star
Forum|alt.badge.img+6
  • Star
  • 6. Januar 2022

@UnlockTP You are connected with the BTS Bonner Str. Try over location. But I prefer the BTS Bonner Str. because a Band 3 only BTS.

 


  • Neuling
  • 6. Januar 2022

@Joe Doe - So what do i do now? If BTS Bonner Str is better, I am still facing problem with this network.  My internet is very very slow. 


  • Fortgeschritten
  • 6. Januar 2022

@UnlockTPYou can move your router near this station e.G. to a window near the BTS Bonner Str. you can check the connection strength and cell id at the o2.spot page.


  • Neuling
  • 6. Januar 2022

@dSkill Hello again, 

I don’t think it will help much because my house is between 62871 and 67727.. Can u change my connection Tower to other one? I cannot do it my own as this o2.spot is not opening my laptop web browser and i don’t see an option to change my tower in mobile browser. 

Thanks.


  • Fortgeschritten
  • 6. Januar 2022

Hello @UnlockTP,

if you change your router to another location and the connection is better he will move to another BTS.

you can check the Cell-ID at the page on your phone.

Regards

dSkill


o2_Kurt
  • Moderator
  • 7. Januar 2022

Hi @UnlockTP ,

 

the HomeSpot acts as any other mobile network device. The HomeSpot will try to choose the best available tower, there no excpetions for that wich we could set.

The LTE_Node itself does not show high workload or any incidents. Have you tried a different location in either direction to see what works best?

Thanks for your time and replies, @dSkill & @Joe Doe !

Best regards,
Kurt


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