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Poor cable connection performance

DekiNW
Rang

Hello O2,

In the apartment in the building, I have a connection for cable internet.

My contract is O2 my Home XXL (1Gbps).

 

Last week, there were a lot of construction works in our street. Currently, they are expanding the optical network. The whole street was dug up. Since then, I've been having internet problems. There have been several brief interruptions, and now I have a download speed of barely 200Mbps.

Also, the router is reporting many errors.

There is a possibility that they damaged the cable during the construction works.

Knowing how bureaucracy works in Germany, I would kindly ask for your assistance in resolving this issue as soon as possible. So far, I have been a very satisfied customer.

 

5 Antworten

o2_Giulia

Hello @DekiNW,

I have just checked to see whether a problem had already been reported in your area. This is indeed the case and your connection is also affected.

I have left a corresponding note in your customer data so that you will be informed about the disruption via E-Mail.

According to the responsible cable network operator, the problem is expected to be solved by March 7, 2024. Unfortunately, I have to ask you for a little patience.

Do you need additional mobile data volume, so you can use your cell phones as wifi hotspots for example?

Please let us know if you have any further questions.

Best regards

Giulia

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DekiNW
Rang

Hello @DekiNW,

I have just checked to see whether a problem had already been reported in your area. This is indeed the case and your connection is also affected.

I have left a corresponding note in your customer data so that you will be informed about the disruption via E-Mail.

According to the responsible cable network operator, the problem is expected to be solved by March 7, 2024. Unfortunately, I have to ask you for a little patience.

Do you need additional mobile data volume, so you can use your cell phones as wifi hotspots for example?

Please let us know if you have any further questions.

Best regards

Giulia

Hello Giulia

 

Thank you, that is important to me, for it to be known that the problem exists and that efforts are being made to resolve it. Thank you also for the offer of additional mobile data, it will not be necessary as I already have an unlimited mobile data plan.

Best regards

DekiNW

o2_Giulia

Hello @DekiNW,

Our technical support reported today that the problems have been resolved. Does the connection work again without problems?

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3
DekiNW
Rang

Hello @DekiNW,

Our technical support reported today that the problems have been resolved. Does the connection work again without problems?

Best regards

Giulia

Hello Giulia

Unfortunately, the problem still exists for me.

 

Below is a table of reference signal strength values in the Vodafone network. When compared to the signal strength at my location, it can be seen that the signal is too weak.

The Vodafone team should adjust the signal to be within an acceptable range so that I can achieve the bandwidth I'm paying for.

Best regards

DekiNW

o2_Sven

Hello @DekiNW ,

please contact the technical department again in this case, there is clearly something not right yet with this connection looking at the number of errors displayed for some of the channels.

 

Kind regards, Sven

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