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Permanent disconmection

  • January 28, 2021
  • 6 Antworten
  • 49 Aufrufe
H
Besucher:in

Hello,

Suddenly from yesterday, I am observing permanent problem with o2 dsl connection. I have fritz.box 7590.

I have tried several basic methods as described in router and o2 website. No success. 

Later I called o2 Hotline and they also created a ticket

"Lieber o2 Kunde, wir haben Ihre Störungsmeldung erhalten und ein Ticket mit der ID XXXXXXXXXX erstellt."

But still no response. 

Today I tried to call the Hotline. 089 78...., however cannot even connect the call. 

 

Best regards. 

 

Edit by o2_Katja: Verschoben Richtung Englisch

 

6 Antworten

Joe Doe
Legende
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  • Joe DoeLegende
  • Legende
  • January 28, 2021

@himel Did the Power LED flashing?

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Lars
H
Besucher:in
  • himel
  • Autor
  • Besucher:in
  • January 29, 2021

Thanks.

>Did the Power LED flashing?

yes.

 

It seems the problem is in DSL connection side. Today the connection come back.

Hpwever, I got a call from O2 support and they said there is some bandwidth problem still exists in the line. They will send technical person to look into that.

 

 

o2_Lars
Joe Doe
Legende
Forum|alt.badge.img+37
  • Joe DoeLegende
  • Legende
  • January 29, 2021

@himel Can you post please a Screenshot from line quality? Fritzbox (Tap Internet/DSL Information/DSL).Thanks.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Lars
schluej
Legende
  • schluej
  • January 29, 2021

 

Live long and prosper 🖖
o2_Lars
Joe Doe
Joe Doe
Legende
Forum|alt.badge.img+37
  • Joe DoeLegende
  • Legende
  • January 29, 2021

@schluej edited: 😉

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Lars
o2_Lars
  • o2_LarsModerator
  • Moderator
  • February 9, 2021

Hello @himel,

I am sorry to hear the there are connectivity issues with your DSL connection.

Did the technician already had a look at the DSL connection? Is everything up and running again as it should? :-)

Regards,

Lars

 

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