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Overcharged Receipt

  • June 11, 2024
  • 4 Antworten
  • 72 Aufrufe
S
Besucher:in

Hello,

I cancelled o2 myHome Internet contract in April 2024 and I got a final receipt yesterday. I was a little bit surprised that I charged with 81,77 € because it’s claimed that I didn’t send the device that I rented. I got a confirmation email on 16.04.2024 that I returned the rented device.

Is there any way to correct the receipt?

Kind regards,
Safa

June 19, 2024

Good morning @sandforce 🙂
Thank you for mentioning the RET number, I have now forwarded your complaint for calculation.

The check will take a few days but you will then (if everything fits) receive a refund from us.

Thank you for your patience.

Kind regards, Kathi 🌞

4 Antworten

o2_Kathi
  • o2_KathiModeratorin
  • Moderatorin
  • June 13, 2024

Good morning @sandforce 🙂
It's great that you've come to us with your request 💙

But it's a shame that you've canceled your contract with us. I have just checked with you and can confirm that the fee is a compensation for the router that was not returned.

I apologize that the router was charged even though you had already sent it back to us.

Do you have the shipment number / RET order number for us? I would be happy to ask you for this in a private message so that I can forward your complaint.
Kind regards

Kathi

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
S
Besucher:in
  • sandforce
  • Autor
  • Besucher:in
  • June 13, 2024

Dear Kathi,

Thanks for your answer. I have the RET order number but unfortunately I cannot send you a private message at the moment as the system tells me that ‘the user only can get messages from the ones who’s followed by the user’.

Kind regards,
Safa

    o2_Kathi
    • o2_KathiModeratorin
    • Moderatorin
    • June 13, 2024

    Great, thanks for your help 😊 @sandforce 

    I have just sent you a personal message from the o2_support account where you are welcome to reply 📧

    Best regards

    Kathi

    Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
    o2_Kathi
    • o2_KathiModeratorin
    • Moderatorin
    • June 19, 2024

    Good morning @sandforce 🙂
    Thank you for mentioning the RET number, I have now forwarded your complaint for calculation.

    The check will take a few days but you will then (if everything fits) receive a refund from us.

    Thank you for your patience.

    Kind regards, Kathi 🌞

    Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
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