Hello @Lenny. J,

welcome to our o2 Community

That's really unusual, when exactly did you order?

Is the number that your received the DHL tracking number? If it's too short, there may be an error.

Unfortunately, we can't see your order, so you could ask our customer service by phone. You can reach our English hotline on 089/66 66 300 81.

Best regards

Giulia

Hi Giulia,

I placed the order on the 12th of November (yesterday).
On the order confirmation email it says:

“Ihre Auftragsnummer lautet: ##########. Bitte geben Sie diese Nummer bei Fragen zu Ihrer Bestellung immer mit an.“

I assumed the number was for the o2 tracking website and not DHL (I still looked in DHL for verification).

The order number given is 10 numbers long and not 11 long which is required on the o2 order tracking service and non-existent on the DHL website.

I guess it would be smart of me to call later today to ensure this is fine.

Thanks for the speedy reply and best wishes,

Lenny

Miss clicked, the solution:

I contacted the english help line and they gave me the tracking number for DHL

Hello ​@Lenny. J ,

thank you for your feedback.
It's great that you were able to clarify your issue with our colleagues on the English hotline.
Has the hardware been delivered to you yet?

Best regards,
Maria

Hi Maria,
Yes I can confirm I received the device after contacting the helpline.

Hello ​@Lenny. J ,

thank you for your quick feedback.
It's great that you have already received the hardware and can use it.
If you have any questions, please feel free to contact us here in the community or our colleagues on the English hotline.

Best regards,
Maria