Offer to extend my DSL contract

Hi @public_nickname 

Welcome back. For sure, we would love to offer you a contact extension. 

I will forward your request to my colleagues from special department, they will sent you an offer via Mail.

Could you please go a bit more into detail, so that my colleagues know what you prefer?

Are you still satisfied with your DSL Tariff and hardware so that there is no need for a change and your only wish is to get a new discount, or do you want to up or downgrade your DSL Contract? 

With that info we can create an offer you can’t refuse 😄 

Best Regards Matze 

Hey, thank you for quick reaction. I would like to have faster internet but from technical availability check I see that my current offer (100Mbit/s) is already fastest possible. If there would be possibility to have faster internet then I would love to get it.

I was considering better FritzBox (like 7590), but it is not that much better than my current and already one-time-paid FritzBox 7490. It seems that new discount is all that I can really hope for.



 

Hi @o2_Matze, do you have some update for me?

Dear @public_nickname ,

I have just sent you an offer for the o2 My Home L with a new router (FritzBox 7590). I hope this suits for you.

If you would like to accept my offer, please confirm the offer on the landing page, you can take a close look at it there and then confirm it. The order will only be executed for you once you have confirmed it. After 8 days, the order will be automatically deleted if you do not accept it.
In accordance with the Transparency Ordinance, I would like to refer you to our product information sheets, which you can download at www.o2.de/produktinformationsblatt . There you will find all the product details. There you will find all product details listed again (without discounts).

Kind regards,

Andrea

Dear @public_nickname ,

could you already have a look at my offer? Is this something for you?

Kind regards,

Andrea

Hi @o2_Andrea, I reviewed new offer, but I was not convinced by it.

Up until now I was paying 32,49. If I do nothing I will pay ~34,99 and have ability to cancel any time. If I would use new promotion offer, I would have to pay 9,99 one time +  40,98 each month + return current already paid FritzBox 7490 to monthly rent FritzBox 7590 + commit myself for next 2 years

Maybe if FritzBox 7490 would be a bad router I could consider it, but it’s great.