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O2HomeM 100 router

  • September 29, 2025
  • 6 Antworten
  • 43 Aufrufe
K
Besucher:in

Hi, I had ordered O2Home M 100 internet, which was activated today. I received an Email asking to connect my Router. But the router has not arrived yet. I also did not receive any information on tracking number. I tried calling the English customer service. After waiting for 15 mins, the call got automatically cut. Who should I contact now? 
edit o2_Solveig 01.10.2025, 10:29 Uhr verschoben von o2 Home → English o2 Community 

    6 Antworten

    o2_Solveig
    • o2_SolveigModeratorin
    • Moderatorin
    • October 1, 2025

    Hello ​@keer123 ,
    welcome to our o2 Community 😀
    I'm sorry.
    The router should already have been delivered to you.
    I saw that our colleagues on the hotline ordered a new one yesterday.
    Kind regards, 
    Solveig 

    O₂ my Service - Service, wie du ihn willst-> https://hilfe.o2online.de/o2-news-3/o2-my-service-service-wie-du-ihn-willst-536715
    K
    Besucher:in
    • keer123
    • Autor
    • Besucher:in
    • October 1, 2025

    ​@o2_Solveig  Thank you so much. Yes your colleague was very helpful yesterday. I hope I will receive a tracking number when it is shipped, so I can be present to collect it.

    o2_Kathi
    o2_Kathi
    • o2_KathiModeratorin
    • Moderatorin
    • October 1, 2025

    ​@keer123 Yes, as soon as the package is shipped to you, you will receive an email from us with the tracking information. I'll keep my fingers crossed that you won't have to wait much longer 😊

    Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
    K
    Besucher:in
    • keer123
    • Autor
    • Besucher:in
    • October 6, 2025

    ​@o2_Kathi I have not received the Router or the tracking number yet. The colleague on the hotline said I will receive the router in 3 business days. So I should have received it today. Is it possible to check the status for me please? 

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • October 6, 2025

    Hello ​@keer123,

    that is not so nice that your router has not been sent to you.

    I have informed the colleagues from our responsible department to finish the activation of your connection, which apparently is lagging in our system, so that the router will be sent to you.

    Best Regards,

    Gerrit

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • October 9, 2025

    I see the activation has been finished in our systems and the router is on the way to your address, ​@keer123  🙂

    Best Regards,

    Gerrit

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