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About 1 month ago o2 online, I bought an internet tariff called Jungle Leute XL 250 m/bit and I made my contract. Then my first technician appointment was on 06.03.2022 And a technician came from Vodafone, he arranged everything and everything is fine and I just wait for the Activation Date. He Said It Was Necessary And I Planned To Do It And I Started Waiting. My O2 Account Was Closed 2 Days After the Technician. I Have No Idea. Then I kept waiting and until my activation period (My Activation Period was 22.03.2022) 2 letters came, one was a copy of my contract, it was in my landline number and the other was a 4-digit code. but the customer number did not come, I talked to about 4 customer representatives, but I could not get a positive result from any of them, and then when I called the last 1 person, he told me that I had to register the mac ip address of the router and I did so. Everything Is Working Now But I don't have internet access And I don't have a customer number. After o2 contract, my o2 account was closed. and I just keep seeing the same screen so 
Vodafone Active-Portal

Hello @like1314,

That looks like some mistake on our page. I have contacted our IT to check this.

Does this happen while you are connected to your DSL at home via wifi or cable? Or did you try it from another wifi or mobile connection?

I will keep you informed as soon as I have a reply from our IT.

Best regards

Giulia


@o2_Giulia Thanks For Everything I managed to solve my problem, I just logged in with a different internet and then when I switched to my DSL internet again, everything started working stably Thanks for the help Giulia Really.

 

Thanks For Supporting. :)


Hello @like1314,

Great! I am very happy that I could help you 🙂

Please let us know if you have any further questions.

Best regards

Giulia


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