Hi, Is anybody from O2 service center working on this? Kindly respond as i have received another deduction of the monthly amount for DSL connection. Why is it so? I have returned the router 2 months back and still it says it is under process? Do O2 people take this long for providing assistance to their customers? What service is this? 

Kindly respond. The O2 service people who would read this request. Please work on this and refund the amount.

@RK1794

hi, here in the forum it takes a few days until an O2 moderator answers,

this is not a chat.

please use

https://www.o2online.de/chat-auswahl/

or

Hi @RK1794 

welcome to our community. 

Thanks to @fritz04 for assisting you first. 

I checked your contract. It is still active and there is no cancellation request shown. But you are lucky because it has a 30 days cancellation period. Please note

If you send us all requested documents of leaving the country we will stop the line and refund the basic charges since you’ve been gone.

Greetings

Dear O2,

two weeks ago I sent (via fax) the cancellation letter for the DSL O2 contract. I gentle ask to let me know and confirm if the contract is now formally closed (please write/contact me at my private email), since I’m not leaving in Germany, anymore.

Thanks a lot,

best regards.

Hello @Hal2010 and welcome to our o2 community :-)

If you send a cancelation you should recieve an answer within a short period of time. As long as the contact email address is still valid you should recieve all necessary information also via email :-)

Regards,

Lars

Dear o2_Lars,

many thanks for your reply. The email contact is of course still valid (I confirm it several days ago), but I still havent’ receive any confirmation. Is it possible to speed up this step?

Many thanks,

regards

Hello @Hal2010,

unfortunately there is no possible way to speed up this process but I am sure you will recieve all necessary information soon :-)

Regards,

Lars