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O2 DSL Connection Termination

  • December 30, 2021
  • 4 Antworten
  • 59 Aufrufe
P
Einsteiger:in

Hi, I want to terminate my dsl connection because the package is too expensive for me. I can not speak German. So, I am afraid of calling to the customer care. I tried to terminate via O2 app and it doesn't work. Can anybody from O2 help me to do it? If you are calling me please remember I can only speak in English.

I have attached an image here. Please have a look.

 

Edit o2_Larissa: moved to English o2 Community: Broadband / DSL

4 Antworten

B
Legende
Forum|alt.badge.img+20
  • blablupLegende
  • Legende
  • December 30, 2021

According to the contractual regulation, any termination must be made in text form. o2 accepts letters and faxes. If you wish, you can use the cancellation form for this purpose. Please complete, sign and send it to the address given on the form. Nobody will call you.

    P
    Einsteiger:in
    • Promi
    • Autor
    • Einsteiger:in
    • December 30, 2021

    Thanks for your reply. I didn't find my pin code in contract paper to terminate. Will it be a problem?

    B
    Legende
    Forum|alt.badge.img+20
    • blablupLegende
    • Legende
    • December 30, 2021

    As you can read in the cancellation form, there is no field in which the PKK must be provided. 

      o2_Matze
      • o2_MatzeModerator
      • Moderator
      • January 3, 2022

      Hi @Promi 

      Happy new year and welcome to our o2 Community.

      blablup did a great job and told you everything you need to know. 

      If there are any questions left don’t hesitate to contact us. 

      Best Regards

      Matze

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