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Not able to check my internet bills online

Dear community, 

I started a o2 internet contract few months ago, I did confirm my email address when I first received the email. I am receiving emails about internet bills and I can't check them online it doesn't recognise my email address. I also have a prepaid o2 sim, with my phone number I can access my o2 but it doesn’t have my internet contract or anything related to internet. So it seems both are disconnected. Any idea how can I re-activate my email address so I can access my o2 and check all internet related stuff?

Thanks.

Edit o2_Antje: Moved from Mein o2 to English Community / 28.05.2024

3 Antworten

bs0
Rang
Benutzerebene 7
Abzeichen +7

You need to register with your phone number, not the email address.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
N
Rang

I did register also register with my phone number but I can’t access any information about my internet contract, bills, etc...

o2_Gerrit

Hello @NiDala,

welcome to our o2 Community 🙂

have you registered for mein o2 with your prepaid phone number but you would like to check the bills of your internet landline contract?

In that case you can register anew via our registration page, as prepaid and postpaid mobile and landline/broadband contracts have separated registrations. 

Best Regards,

Gerrit

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