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No internet and DSL light is off

  • March 24, 2021
  • 4 Antworten
  • 193 Aufrufe
T
Einsteiger:in

Toady I suddenly couldn’t connect to Internet. The I found the DSL light is off. I restarted router but it useless. I checked the cable and it connected well. Can someone tell me what’s the problem?

Edit o2_Lars: Transfered from DSL/Router to English/Broadband

4 Antworten

schluej
Legende
  • schluej
  • March 24, 2021

Please call

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089 78 79 79 40 0 *		 Mo.-Fr. 7 - 20 Uhr
Sa. 10 - 18 Uhr
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T
Einsteiger:in
  • Tz1993
  • Autor
  • Einsteiger:in
  • March 26, 2021

How can I get technology support in English?

B
Legende
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  • blablupLegende
  • Legende
  • March 26, 2021

Some English-speaking staff should be available Monday to Friday from 11am to 3pm. Otherwise, it is advisable to ask a German-speaking friend for help if you do not speak the local language yourself. 

o2_Lars
  • o2_LarsModerator
  • Moderator
  • April 1, 2021

Hello @Tz1993,

I am sorry to hear that the DSL connection is failing again :-/

If resetting the router does not help this time contacting our technical DSL team ist the best solution. You may also have a look into our o2 my Service App. 

If you do not speak any german and are not able to reach a german speaking friend you may also try to contact us via WhatsApp since we also offer technical DSL support via this channel.

Regards,

Lars

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