Hello,
I am trying to take over internet contract of the former resident on my apartment for last 6 months. We have tried twice to do so, even going to an O2 store. However, each time after I get the email to enter my details for the transfer, and I enter the required data, there is no further action. The former owner keeps getting charged, and I have no further communication regarding the switch. How can we rectify this issue and get the contract transferred to me?