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new contract DSL

A
Rang

Hi all. 

I cancel my old contract for 50mb and it will be expired 3.05.24. I tried book online new contract for 250mb and everything went good, but then I got email that is rejected because another connection is open on this address. I have to wait until old contract will stop ? Also I called and 3 people try to book it for me and also rejected. Is this not possible to book new contract when old is existing ?? 

 

Edit o2_Sven 03.04.2024/17:22: Moved from the Wohnzimmer to English o2 Community: Broadband & Landline

4 Antworten

Bumer
Rang

However, you can extend your existing contract with 250 MBit/s. Wait for an o2 employee here.

A
Rang

However, you can extend your existing contract with 250 MBit/s. Wait for an o2 employee here.

Oh no, not possible anymore. Cancellation is in process already

Bumer
Rang

This can still be stopped, there is still time. As I said, I'm waiting for an o2 employee.

o2_Sven

Hello @Anifol03p3 ,

welcome to the o2 Community 💙.

Since the day of the cancellation is still a month away, there shouldn’t be any issue with withdrawing from it and afterwards extending the contract. Of course that’s something you’ll have to decide yourself.

 

Kind regards, Sven

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