Good day, Ive made a mistake choose the 250mb L with the Cable connection, because in my new apartment we don't have entry for the Cable, so we need to change our plan to DSL and stay with the 250mb L tariff. Please tell me is it possible? start the activation of the 250mb L Cable from the 26.01.23…
EDIT: verschoben von o2myHome in Englisch Broadband o2_Maria
Moin,
there is a TV/Radio socked? Are you able to receive cable TV?
Than every thing is ok.
Moin,
there is a TV/Radio socked? Are you able to receive cable TV?
Than every thing is ok.
No tv/radio or data socked…
Hello
welcome to our o2 Community 😊
This is of course unfortunate if there is no cable connection in your apartment at all. The fastest way to clarify your issue is to call our customer service directly. There is also an English-speaking hotline.
They can cancel your cable order and order a DSL-connection for your. Please note that a new DSL order can take around 3 weeks to be activated.
Have you already received a cable router from us? Then please send it back after the contract is cancelled using our returns portal. You can print out a return sticker here or download a mobile parcel label as a QR code. The return is made with DHL and is free of charge.
If you have any further questions just let us know.
Best regards
Giulia
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