@Gibhm Call the hotline! 

U are switch to the wrong Port. „Verschaltet“.

O2 Service in English 

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vielen Dank für Ihre schnelle Antwort. eigentlich hat den Techniker es falsch gemacht

Ja, der Techniker hat einen Fehler gemacht.

Hi @Gibhm 

Welcome to our o2 community. 

I am sorry that you are having such difficulties with your new internet connection.  

However, I agree with schluej, that in this case it is best to contact the hotline via mobile phone, so that they can create a trouble ticket and a technician can take another look at your connection at your home.

We would be happy if you keep us up to date here and report to us how things went. 

Kind regards Matze  

many thanks Matze,

actually i have called the Service center, and I got a Ticket with ID. but when will they come to solve it

Regards 
Goran 

Hey @Gibhm,

Is there any new information? Can we help you any further? :)

Greetings,
Flo

Hey Flo,

many thanks. The technician came and fixed it.

Regards
Gibhm

Hello @Gibhm ,

that's great that everything is working out now. 
Thanks for your feedback.
Feel free to contact us again if you have any questions. 

Best regards, 
Maria