Need help to confirm connection activation

Hello,

I have ordered a new monthly subscription and scheduled a connection activation appointment for Monday October 31st (Kundennummer xxxxxxxx). I have received an email saying that the connection is not possible because of a lack of information - but I did mention the flat is vorderhaus left side when I filed out the form. Could you  confirm if someone will come tomorrow please?

Many thanks,

Selma 

Edit: Customer number removed, thread moved to our english community), o2 Michi 30.10.22, 18:02 Uhr