I made a new contract and beside that the device was so bad (two weeks to get the correct router for example) I got my first Rechnung which is totally different from what I sign for. I just can’t find who to speak about it. It’s easy not the contract that I have. I feel so frustrated with the service since I start this process with O2.
Edit o2_Kathi 18.12.24 Moved from the section o2 Home: Vertrag & Tarife to English o2 Community: Broadband & Landline
Lösung von o2_Kathi
Hello
I have taken a closer look at your customer account and the invoice in question. You are right, I apologize that the connection fee and shipping costs were charged by the router, this should not happen. I have now created a credit entry and payout for you in the amount of €59.98. As today's debit from your account could no longer take place, the amount will be paid out to the relevant bank account. It will take approximately 14 days for the payment to be made to your account. I hope that's all right?
Kind regards
Kathi
Steht alles in der Auftragsbestätigung , und die muss man auch kontrollieren. Für evtl einen Widerruf. Da du es nicht gemacht hast, ist Jetzt alles zu spät und muss den Vertrag bedienen bis zur MLZ.
I have my order confirmation and I have the exact details as on the first contract. It’s the same. This is not what I signed for.
+10Does O2 have a proper customer service. As I understand this is a community not a specific representative that can check my details. It’s totally a different charge from what I ordered and got by post.
The english Hotline: 089 6666 300 81 or you wait for a Moderator (O2_nickname) they can help you
Hello
welcome to our community. Nice to meet you. 🙂
As some of the users already guessed it is the activation fee of the router and the shipping cost that caused the high invoice.
Please take a look at your current invoice tright here: 👉 https://g.o2.de/D4Y
Obviously the information wasn’t communicated precisely because of the later order.
The forthcoming invoice should contain all details you signed.
Greetings
Manga
Unfortunately that’s not the case. O2 sent me by mistake aDSL rautet instead of cable one. It was O2 mistake. Following a conversation with the English customer service I returned it and after two weeks I got the correct router (cable) and now they just charge me for two routers For sending, using and activation. But I have only one and back then the guy from customer support promised me o won’t get charged for two routers. But unfortunately now I’m.
Hello
I have taken a closer look at your customer account and the invoice in question. You are right, I apologize that the connection fee and shipping costs were charged by the router, this should not happen. I have now created a credit entry and payout for you in the amount of €59.98. As today's debit from your account could no longer take place, the amount will be paid out to the relevant bank account. It will take approximately 14 days for the payment to be made to your account. I hope that's all right?
Kind regards
Kathi
Good morning
I wanted to ask you if everything went well with the payout? We are happy to receive feedback here.
Kind regards, Kathi
Dear Kathi,
I have received a refund as you promised. I am still waiting for O2 to refund me for another mistake.
I must say here is the only place I got help.
I spent almost an hour every day with O2 customer service and nothing happened.
Thank you and I hope my other issues will be resolved soon.
regards,
Kind regards
Kathi
Hi again,
I was actually spending hours with the English hotline.
I have two more issues with my conttract
the activate date was 27/12/24 but O2 didn’t send me the router until the 4/12/24 so I unfortunately I couldn’t use my wifi. And still I was charged for this days.
second, my contract as unsigned him on the 15/11/24 was with 49.99 Rabat auf den Anschluss preis but I was charged for that as well.
I have a copy from the contract so I can send it to you as well.
i really appreciate your help
have a nice weekend
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