Hi community,
I’m moving to a new apartment and I’d like to take my DSL with me. I’ve ready this article by
Can someone please advise me on how to proceed here? And whether I’m the only one having this issue or the process itself is not working for everyone?
Thank you very much in advance as always.
Will be looking forward for your helpful feedback.
Regards,
Alex
It seems the cause of the problem is me having a mobile and a DSL number, and it was stuck because I was still logged in under the mobile number. Changing that fixed the problem. Thank you and sorry for the trouble.
Hallo
this is happening often, you are not the only one 
I am glad that you could find the solution already and shared it with us, thank you 
If you have any further questions about your adress change, please let us know.
Best regards and have a nice weekend!
Giulia
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