I've been a client of O2 Kabel Internet for the last two years.
Recently I moved to a new apartment.
Before the move, I ordered to move my internet to the new apartment.
In a new apartment, I have Kabel outlet and a DSL outlet. I expected to use Kabel because I used to use kabel, but O2 made a new contract for DSL. I see no logic in it because I have no DSL router, and O2 hasn't send me it.
So I asked to switch my contract from DSL to Kabel. I spent a total of 2 hours (!) on the support line and I have spoken with 10-15 specialists. I had to retell the whole story to every one of them. Everyone usually forwarded me to another colleague.
Finally, they switched me to Kabel. But I will be able to use it only 20 days later! It is ridiculous because I used the internet after the move from this Kabel socket with my router from an old apartment.
So today I bought a DSL router and set up my DSL connection.
But the problem is that my DSL contract is terminated in 29 days. I still have an order for the Kabel internet contract with an activation date.
Of course, I called today and asked not to terminate this contract, the support told me that it wouldn't be ended, but I still have the notification message "Ihr Vertrag endet bald".
Can someone from O2 team
1. Verify that my DSL contract won't end in 29 days.
2. Verify that my new Kabel contract (with an activation date of June 26, 2024) is canceled.
My kundennummer is XXXXX
Edit o2_Antje: Personal Data removed / 04.06.2024
