Hi all,
I will have to leave the country immediately next week and have just initiated the de-registration process. Probably have to do that when I am in the new foreign country, I will not have the official deregistration form until later.
But the question is, can I post the modem back to you before I have the reregistration form and who should I send it to? How should I write in the letter attached to the modem?
Upload from your papers (official deregistration form) you can upload here.
https://info.o2online.de/kuendigung/
Thank you for your response.
So I understood that I can send the modem back without the de-registration letter first.
Once I receive the de-registration letter,I will upload it through the link you shared?
https://router-retoure.o2online.de/start/app/dashboard
After getting the de-registration letter you can upload it. Remember what you must pay for one month after o2 confirmed the extraordinary cancel from your landline internet.
Don‘t cancel to quick your German bank account.
edited: more information added
Hello
welcome to the o2 Community .
As I can see you’ve already received a lot of help and infos from Joe Doe. Is there still anything else that you need help with, then please let us know.
Kind regards, Sven
Hi all, I did as per instructed.
Have left the country for almost 2 months now, but my ex landlord in Germany received this letter.
My German is not really good but does it says my contract is not activated again?
Please help me terminate them as I have left the country already.
Dear
your contract was deactivated on August 15th.
Your last invoice has now been created and is due this month. There are five days left to pay that fell into the current billing cycle.
Please pay the outstanding amount with your customer number to the bank account below.
Hypo Vereinsbank AG
IBAN: DE 16 7002 0270 0005 7131 53
BIC: HYVEDEMMXXX
Kind regards,
Andrea
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