Hello @iamywang and welcome to our o2 community :-)

If you order a landline connection, there are several steps to be taken before you will recieve further information. We have to verify with the local provider that a DSL or cable connection is possible at your location and arrange an apointment. As soon as the local provider confirms a date you will recieve further information :-)

I assume you already receiveds further information and a date for the activation is fixed? :-)

Regards,

Lars

Dear Lars,

Thank you for your reply. Unfortunately I still did not receive any futher information and a date for the activation. I even did not receive my order number. I do not know what should I do now.

Hi @iamywang 

Please sent us your name, Date of birth and the e-mail address you used for ordering your contract via private Message to our @o2_Support User.

and sent a short note afterwards here in your initial thread.

Best Regards Matze