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Hello,

I have just wasted over 2hrs on your website trying to upgrade my DSL service from O2 Home S to O2 Home L.

I have checked online and O2 Home L is available at my home address, so that’s at least a start.

However, there seems to be no way to perform this simple upgrade from within my account.

When I’m logged in, the site knows that I already have a Home S package, but the only options it is giving me are to buy a completely new package: it will even let me buy another instance of O2 Home S (which is meaningless...).

I am already connected to the O2 network and so I do not need a site visit, I should not need to pay a connection fee and I should not need to wait many weeks for the service to be activated.

I have visited a local O2 retail store and they told me that I have to perform this upgrade online.

At this point I have zero clue how to proceed.

Can someone at O2 please help me?

Thank you,

Andrew

@andrew_s You can only upgrade via hotline (phone) or here over an o2 moderator. The o2 moderator send you an offer over Email.
Normally I prefer to do this over an o2 moderator. Two questions: you have a 24 month contract, correct? And did you have own router hardware or o2 rent hardware?

If you definitely not want to wait  some days for an o2 moderator please call the English hotline. This is new now.

 

Hi @andrew_s 

welcome to our community. :slight_smile:

I just send you an offer by email containing the desired tariff and a little discount on it. Please check and if you agree just click “Vertrag verlängern”

Please take a look at our official product sheets which can be downloaded here at: Produktinformationsblätter

Thanks @Joe Doe for assistance

Greetings

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