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I want help and guidance

R
Besucher:in

Hello, I bought O2 home internet, and I already have a modem that was previously connected to Vodafone internet. Now, I want to use the modem for O2 cable internet. Could you please guide me?

 

o2_Giulia, 02.10.2024, 14:27: verschoben von DSL, Kabel & Glasfaser zu English O₂ Community: Broadband & Landline

Lösung von o2_Giulia

Hello @Rayehe msvi,

please call our English speaking customer support: 089 66 66 30 08 1 (Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays).

They will be able to help you with the MAC adress.

Has your connection already been activated? Or are you still waiting for it?

Best regards

Giulia

 

    14 Antworten

    Bumer
    Legende
    • BumerLegende
    • October 2, 2024

    provide customer service with your MAC address.

    R
    Besucher:in
    • Rayehe msvi
    • Autor
    • Besucher:in
    • October 2, 2024

    What is the MAC address?

    Bumer
    Legende
    • BumerLegende
    • October 2, 2024

    from your cable router.

    R
    R
    Besucher:in
    • Rayehe msvi
    • Autor
    • Besucher:in
    • October 2, 2024

    Where can I see or find the MAC address?

    R
    Besucher:in
    • Rayehe msvi
    • Autor
    • Besucher:in
    • October 2, 2024

    The one written under the modem?

    Sächsin
    Legende
    • SächsinLegende
    • October 2, 2024

    Die CM MAC steht auf der Rückseite des Router und ohne Angabe dieser MAC Adresse gibt's kein Internet.

    Hoffentlich ist der Router kein Vodafone Providergerät...

    Politik: ein Streit der Interessen, der sich als Wettstreit der Prinzipien ausgibt. Ambrose Bierce ------ Der Kluge lernt aus allem und von jedem, der Normale aus seinen Erfahrungen und der Dumme weiß alles besser. Sokrates --------- Nein, ich bin kein Fußabtreter!
    R
    Besucher:in
    • Rayehe msvi
    • Autor
    • Besucher:in
    • October 2, 2024

    Is it possible to reset the modem ips?

    R
    Besucher:in
    • Rayehe msvi
    • Autor
    • Besucher:in
    • October 2, 2024

    Now I connected the modem to the laptop with a lan cable and entered the password of the modem, but there is no internet

    R
    Besucher:in
    • Rayehe msvi
    • Autor
    • Besucher:in
    • October 2, 2024

    from your cable router.

    Now I connected the modem to the laptop with a lan cable and entered the password of the modem, but there is no internet

    R
    Besucher:in
    • Rayehe msvi
    • Autor
    • Besucher:in
    • October 2, 2024

    Please help me 😭

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • October 2, 2024

    Hello @Rayehe msvi,

    welcome to our o2 Community 🙂

    Could you already provide the colleagues in our English Hotline with the CM MAC adress of your router?

    In case the router is from Vodafone, its MAC adress maybe has to be set free there before we can connect your router successfully.

    Best Regards,

    Gerrit

    R
    Besucher:in
    • Rayehe msvi
    • Autor
    • Besucher:in
    • October 2, 2024

    Thank you, is it not enough to factory reset the modem? If not, I should call Vodafone, right?

     

    o2_Giulia, 02.10.2024 17:01: Vollzitat entfernt

    R
    Besucher:in
    • Rayehe msvi
    • Autor
    • Besucher:in
    • October 2, 2024

    This information is written under the modem. What should I do?

     

    o2_Giulia, 02.10.2024 17:01: Vollzitat entfernt

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • Lösung
    • October 2, 2024

    Hello @Rayehe msvi,

    please call our English speaking customer support: 089 66 66 30 08 1 (Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays).

    They will be able to help you with the MAC adress.

    Has your connection already been activated? Or are you still waiting for it?

    Best regards

    Giulia

     

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