I am very angry, because i had ordered a O2 DSLservice(Home M (LTE/5G)) from check24 before 3 weeks ago, now i still had not received SIM CARD and some mechine about DSL, the email only told me to active the sim card, so that's a question about how to active sim card. Your company service effecent are very low, I really don't understand.Hope you can contact me when you are work, and solve this problem.Thanks.
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You should contact check24, that your contract partner.
You should contact check24, that your contract partner.
Thank you for your reply, I have contacted check24 before, and they replied that the order was handed over to O2 3 weeks ago, and the follow-up service is in charge of O2, so the problem should still be in O2.
At the moment your partner is Check24..
By the way this is not a dsl connection it is a mobile connection.
may be at your location is no connection possible.
check on the o2 web side if the home spot is possible
https://www.o2online.de/e-shop/tarif/o2-my-home-m-fms?zielgruppe=privatkunden
klick on Verfügbarkeit prüfen >
At the moment your partner is Check24..
By the way this is not a dsl connection it is a mobile connection.
may be at your location is no connection possible.
check on the o2 web side if the home spot is possible
https://www.o2online.de/e-shop/tarif/o2-my-home-m-fms?zielgruppe=privatkunden
klick on Verfügbarkeit prüfen >
I have checked and my location can connect. Previously, O2 sent me the order number (XXXXXX), and I have been unable to query the order details because the system always prompts that the order number is wrong, and I don't know why. I don't speak German, so it's all very difficult for me.
Edit o2_Antje: Personal Data deleted
Hello
Sorry to hear there are delays regarding the shipment of the SIM card and the router. I had a look into this and as far as I can see you should recieve both within a few days.
Please excuse any inonvenience.
Regards,
Lars
Hello Lars,
I contacted O2 to learn that my previous order had been automatically cancelled. So I placed a new order, please ship with my new order number, thank you very much.
new order number: XXXXXXXXXX
Best wishes,
Shiwei
Edit o2_Lars: Please never post any personal information in a public forum
Hello
I am sure you will recieve both SIM card in router within a short time :-)
Regards,
Lars
Hello
I am sure you will recieve both SIM card in router within a short time :-)
Regards,
Lars
Hello Lars,
Thank you very much. Will i be notified by email before shipping?
Best wishes,Shiwei
Hello
please excuse my late answer. Did you already recieve your SIM and the hardware yet? :-)
You should have been informed via email beforehand.
Regards,
Lars
Hello
please excuse my late answer. Did you already recieve your SIM and the hardware yet? :-)
You should have been informed via email beforehand.
Regards,
Lars
Hello Lars,
Yes, I recieved my SIM card and the hardware today. But there have a new problem, i can not active my sim card. When i input the sim card number they told me the data of your SIM card could not be determined.
Hello
please excuse the daly with the activation process. As far as I can see the SIM card has been activated already. Did you have the chance to test withoin the last few days? :-)
Regards,
Lars
Hello
please excuse the daly with the activation process. As far as I can see the SIM card has been activated already. Did you have the chance to test withoin the last few days? :-)
Regards,
Lars
Hello Lars,
Before I received the device and the SIM card I got an email saying my SIM card was activated (April 6th), but I don't know which one it is? When I officially got the device and the card (on April 6th) to activate it, I found it couldn't be used at all, and it said "Unfortunately, the data of your SIM card could not be determined. Please contact the hotline.". So I asked my German-speaking friend to call on Saturday (April 6th) and they said the card I received was wrong and they would send me a new one this week.Hope the new card will help me.
Best wishes，
Shiwei
Hello
please excuse the daly with the activation process. As far as I can see the SIM card has been activated already. Did you have the chance to test withoin the last few days? :-)
Regards,
Lars
Hello Lars,
Before I received the device and the SIM card I got an email saying my SIM card was activated (April 6th), but I don't know which one it is? When I officially got the device and the card (on April 6th) to activate it, I found it couldn't be used at all, and it said "Unfortunately, the data of your SIM card could not be determined. Please contact the hotline.". So I asked my German-speaking friend to call on Saturday (April 6th) and they said the card I received was wrong and they would send me a new one this week.Hope the new card will help me.
Best wishes，
Shiwei
Hello Lars,
All problem were solved.Thank you.
Best,
Shiwei
Hello and thank you for your feedback,
I am glad to hear that everythink finally worked out and you can use your Homespot as intended. I hope you are satisfied and the connection works as you expect it to. :-)
Regards,
Lars
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