I did not receive my Netflix credit yet

Hello @Naunky, welcome to our community. 💙
Are you already able to use o2 TV? Is this option active?

kindly regards
Michael

Hello

Hello @o2_Micha, and thank you!

Yes i am already able to use o2 TV since i subscribed to it on the 16th on july. 

Hello @Naunky , 

thank you for your reply. 😊

When did your order the o2 my Home XXL? 

The offer o2 TV + Netflix was available until the 30.06.2022.

Best regards, 

Manuela

Hello,

I ordered it on the 17th of June, i am sure i have the offer in my contract, i just don’t know where or how to get the Netflix credit.

This screenshot comes from my o2 page in the tv offers.

Hello @Naunky , 

thank you for your reply. 😊

You should get an E-Mail with a link for netflix shortly.

Please let me know if the E-Mail arrived. 

Best regards, 

Manuela

Hi, i received the mail, thank you! I will try later if it all works.

Hello,

i received the email and the page opens normally but when it gets to Netflix i get a message saying that the credit is not available for my Netflix account; do you have an idea why?

Hi @Naunky,
is your netflixaccount a german one?

Kind regards
Larissa

Hello,

no i created it a long time ago and it goes by “.com”; so it works just with accounts created on german Netflix? Even if i am using my account on german Netflix?

Hi  @Naunky,
yes, it only works with an german netflix-account. Pleasy try to register a german account and try it again.

Kind regards
Larissa