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I can't confirm my email with the confirmation link

  • November 21, 2024
  • 6 Antworten
  • 76 Aufrufe
L
Einsteiger:in

Hi,

I have received a confirmation email for an o2 service and I have not been able to confirm it using the confirmation link provided in said email.

Every time I click on the confirm link, I am sent to the forum page. I received this email twice already, the first on Nov 18 2024 and the second on Nov 21 2024. 

Would you mind telling me a way to get this fixed? Does this cause any issues with payments?

Best, 
Lenny

Lösung von Lenny. J

I found a solution, although I am not sure how to explain it. 

Using the registration email, I was able to find a new way to login that allowed me to select “I am a homespot customer” and from there I was able to login and verify my account

6 Antworten

Bumer
Legende
  • BumerLegende
  • November 21, 2024

log in with your phone number.

 

L
Einsteiger:in
  • Lenny. J
  • Autor
  • Einsteiger:in
  • November 21, 2024

Hey sadly I don’t have an o2 number and the number I currently have associated with the account does not work since its a UK number.

Bumer
Legende
  • BumerLegende
  • November 21, 2024

What kind of contract do you have with O2 and is it already activated?

L
Einsteiger:in
  • Lenny. J
  • Autor
  • Einsteiger:in
  • November 21, 2024

I have a o2 Homespot 5g M Flex, its been activated as I gave it permission for SEPA payments and the broadband is running.

L
Einsteiger:in
  • Lenny. J
  • Autor
  • Einsteiger:in
  • Lösung
  • November 21, 2024

I found a solution, although I am not sure how to explain it. 

Using the registration email, I was able to find a new way to login that allowed me to select “I am a homespot customer” and from there I was able to login and verify my account

o2_Maria
  • o2_MariaModeratorin
  • Moderatorin
  • December 3, 2024

Hello ​@Lenny. J .

great that you have already been able to register as a “Homespot customer”.
I hope that everything is working for you now.
Feel free to contact us here or our colleagues on the English hotline at any time if you have any questions.

Best regards,
Maria

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