I ordered my homespot (which by the way does not work properly), and I just receive a bill including land line connection for 69€ that I did not ask for and was not mentioned in my order. Please cancel this service and refund my money.
Kind regards.
Edit by o2_Katja: Verschoben in unsere Englisch Community
The connection fee of 69,99 is a one-time charge for activation of the Homespot contract.
The connection fee of 69,99 is a one-time charge for activation of the Homespot contract.
The Rechnung says:
Anschlusspreis Option O2 HomeSpot - 01.05.2021 42,0084 19% 49,99
Einmaliger Anschlusspreis Internet & Festnetz - 01.05.2021 58,8151 19% 69,9
Please explain to me, according to the website the connection was 34.99€.
Thank you.
Hi
welcome to our community. 
If you sign an internet contract like DSL, LTE or Coax and rent a router to this you have to pay the connection fee on the one hand and the deployment price on the other hand.
You get a discount of 35 EUR on the connection fee so it is just 34,99 EUR. But if you decide to take a hardware you will always have the second charge as well.
But as
Please understand that we are not allowed to credit the deployment price. I’m sorry.
Greetings
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
