Hello @honeyDaPoison and welcome to our o2 community :-)

I am sorry to hear that the speed does not meet up to your expectations. Using an internet connection over a mobile network there are many different things that influence the attainable speed that you get.

If you ordered the product by phone or over the internet you recieved several mails with information. In one of the first mails you will find the “Widerrufsbelehrung” where you will find all necessary information to cancel the contract within 14 days.

Regards,

Lars

Hi @o2_Lars ,

Thanks for the response.

I have gone through the 1st and 2nd email it is not mentioned anywhere about cancellation if you want I can send them to you.

Also, if it is possible please share the details here or by email xxxxxxxxxxxxxxxxxxxxx

Looking forward to hearing from you.

Thanks,

Honey verma

edit by Thomas3 : email address has been anonymized, public forum, data protection

Hello @honeyDaPoison,

I had a look into this, as far as I can see you were already in touch with our customer service. Has everything been resolved to your satisfaction? Or are there still any open questions? :-)

Regards,

Lars

Hi i am having same problem .

i sent the Widerrufsbelehrung through email as in the pdf. I havent got a response for pver three days. I called customer service for the same . They have kept me on hold for more than 30 mins now. What else can i do? This is really bad.

It can take up to 2 weeks to process the withdrawal request. As long as you sent the request within 14 days that is no problem.

Hi @NagsRCBian 

Welcome to our o2 Community.

Did you order a router to your homespot contract? If so please return the router asap, you can create a returnlabel for free shipping on our logistics site  (or QR Code, if you have no printer). 

May i ask which email address you used for your withdrawal ? 

Best Regards Matze 

Hi,

I do have the same problem. I would like to cancel, Its been 3 days. What are the charges I would have to bear? 

Thanks,
Prajwal

Hello @Prajwal,

if you have purchased the contract online or via telefone, you have the right to withdraw within fourteen days.

Please find more Information on the revocation process here.

Best regards,

Giulia