Getting invoices after cancellation of contract

Hello ​@sdg07,

welcome to our o2 Community 🙂

I have masked your personal data in our public community. 

From here we cannot check your bill, as you are registered here with a prospect account not linked to a contract. 

What could have happened is that the last bill came after the termination of your contract, when your bank account from which we debited was already dissolved and then each month the amount plus fees was tried to debited anew.

You can contact the colleagues of our dunning department via phone +49 89 787 979 456 or via our contact form.

Best Regards,

Gerrit

Hi ​@o2_Gerrit ,

Thank you for your response.

The scenario that you predicted was what did happen, but the amount was paid. The bank account was dissolved and after that I got the invoice for 28.09 - 27.10. Mind you, the contract was terminated with the confirmed termination date as 01.10. Still I paid the invoice for 28.09-27.10 by bank transfer, that I have highlighted in my previous question. So there is no scenario where any of the final invoice was unpaid by me.

I cannot call the number you have provided as I no longer possess a German phone number.

I have tried to contact o2 multiple times using the contact form but have got no response. This is the reason why I have come to this forum by registering as a prospective customer.

I would appreciate if this can be resolved in a better way.

Hello ​@sdg07 ,

I could speculate further on what might cause you to still recieve bills, but i’m afraid we won’t get far with that 😕 For a correct answer and a concrete solution access to your data is requiered, which we do not have here.

When did you last try contacting us using the contact form? Under certain circumstances it can take a while to process an inquiry. Did you enter a valid e-mail address?

Kind regards, Rebecca

Dear ​@o2_Rebecca,

Thank you for your response.

I have tried to contact through the online form twice last year. Once in November 2024, when I paid the final invoice of 4.70 EUR by bank transfer and the other time maybe in December 2024 or January 2025 when I still got invoiced for the consecutive month. I am certain that the email provided both the times was correct.

Anyway, I have again sent the contact form as advised by ​@o2_Gerrit and you and hope that this time I will get a response and a logical solution to this frustrating problem.

Thank you for all your help.

Warm regards.

Dear ​@o2_Gerrit and ​@o2_Rebecca ,

I have received response from the customer service team and the issue has been resolved. The invoices were generated as the system was not updated to reflect the payment of my final invoice by bank transfer and not direct debit (as my bank account was closed after leaving Germany). These invoices are rendered null and void as of now.

I appreciate your help in resolving this issue!

Thanks and warm regards