My DSL details are the following
Kd no.: XXXXX, Rg no.: XXXXX,
I have sent you two letters to Nurnberg office to cancel my DSL line.
First reply said that I needed to send additional documents of my derigistration, which I sent immediately next day with a letter. It was received but no reply or confirmation given. I am not living in Germany anymore I have legal right to cancel it .
I post this because I have sent you multiple emails saying that I have provided all necessary documents to cancel the contract. Please do it.
If you will not confirm that you have processed my documents with cancellation (which I can confirm as I have DHL tracking number) I will have to make a case for customer rights violation and talk to my lawyer.
Contact me please if you are from the support team and you can confirm the status.
Edit o2_Sven 21.09.2023/14:34: Removed personal data