A moderator will help you here to extend your contract in the next week and can tell you whether you can get the same conditions and discount.

Hello @Sagi_Guy,

we would be happy to make you an offer for an extension of your DSL contract. Please check again in advance whether you have saved a current email address with us.

Please see our product information sheets for further tarif details. Note that the prices contained therein are standard prices excluding any discounts.

Best regards,

Giulia

Hi @o2_Giulia,

What do you mean to check if I saved a current email address with you? you have my email address. Do I need to do anything else or are you sending me an offer?

Hi @Sagi_Guy 

we send you an offer by email. Just feel free to take a look at it.

If you have any further questions please do not hesitate to get back to us.

Greetings

Thank you for the offer.

I see that the offer is for 27.49 EUR, while today I pay 24.99 EUR.

Can I get an offer with the same price I’ve been paying for a few years now (24.99)?

@Sagi_Guy 

I’m sorry but right now this is the offer the system gave us for a contract extention. There is no room for negotiation. Maybe if the contract is cancelled just in time to August 20th 2021 my colleagues will get back to you with a better offer. It is a try.

Greetings