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E-Mail address can not be confirmed

  • April 13, 2022
  • 3 Antworten
  • 34 Aufrufe
M
Besucher:in

Hello,

I’m getting these emails to confirm my email address but each time I try to do that I get a technical error. What could be the issue? 

3 Antworten

o2_Matze
  • o2_MatzeModerator
  • Moderator
  • April 14, 2022

Hi @martinn27 

Welcome to our o2 Community. 

I am sure we will find a solution here

You said you get a technical error, Could you be so kind and post a screenshot of that error message

(Import: Please make sure, that no personal data is visible on your screenshot) then we can decide which step  we will take next.

Best Regards Matze     

„Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit
M
Besucher:in
  • martinn27
  • Autor
  • Besucher:in
  • April 15, 2022

Hi @martinn27 

Welcome to our o2 Community. 

I am sure we will find a solution here

You said you get a technical error, Could you be so kind and post a screenshot of that error message

(Import: Please make sure, that no personal data is visible on your screenshot) then we can decide which step  we will take next.

Best Regards Matze     

Yes, here is a screenshot of the error. Thanks

 

 

o2_Kurt
Forum|alt.badge.img+40
  • o2_KurtModerator
  • Moderator
  • April 21, 2022

Hi @martinn27 ,

 

thanks for the Screenshot! Your account does not seem to be connected to a contract. Have you created an account for your contract? With the new login for your contract enabled and logged in, please try the confirmation again.

Best regards,
Kurt

Signatur :)
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