(Düsseldorf, Germany) Internet is not working periodically

Forum|Forum|3 years ago
May 7, 2022
4 Antworten
78 Aufrufe

Nikolay Ulyanov
Einsteiger:in

Hi!

My o2 internet (in Düsseldorf) doesn’t work kind of often, like 2-3 times a week, like for a 1-2 hour period in a day, usually somewhere around 14-18 o’clock. FritzBox shows WLAN light on, and DSL light blinking. It’s very annoying.

What can I do with this?

Lösung von o2_Matze

Hi @Nikolay Ulyanov

schluej plan sounds great. With this data we can make an initial assessment of where the error might lie

Another option is our o2 my service app. The app can assist you when facing connection problems.

(you can switch to english language after you installed the app via settings)

Best regards Matze

schluej
Forum|Forum|3 years ago
May 7, 2022

Moin Moin,

please send us the pages with the green arrow.

On DSL tab you could scroll down, please the values too. Statistics please switch to week.

After the hardcopy or scree shoot, please do a picture of you phone socket with out a cover.

It should be possible to see the cables.

Live long and prosper 🖖

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o2_Matze
Moderator
Lösung
Forum|Forum|3 years ago
May 9, 2022

Hi @Nikolay Ulyanov

schluej plan sounds great. With this data we can make an initial assessment of where the error might lie

Another option is our o2 my service app. The app can assist you when facing connection problems.

(you can switch to english language after you installed the app via settings)

Best regards Matze

„Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit

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Nikolay Ulyanov
Autor
Einsteiger:in
Forum|Forum|3 years ago
June 29, 2022

Hi!

Thanks for response and instructions. I had no problems in the last month, but in the last 2 days got the problems again. So here are the screenshots.